Terms of service

1. Who we are

Keyring Live is a trading name of Fless Ltd, registered in England and Wales with company number 10445971, whose registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us"). You can contact us at hello@keyring.live.

"You" means the business that signs up for Keyring Live. By ordering trackers or using the service, you agree to these terms on behalf of that business.

2. Business customers only

Keyring Live is for businesses, sole traders and other organisations using it for their work. It isn't sold to consumers, and consumer cancellation rights don't apply.

3. The service

We provide plug-in trackers and access to the Keyring Live app, which shows your vehicles' locations, trips, driving events and vehicle data. The features and history included depend on your plan, as described on our pricing.

Some information depends on what each vehicle reports, such as fuel level, battery voltage and fault codes, and isn't available for every vehicle. Speed limits come from mapping data that may occasionally be missing or wrong. Locations depend on GPS and mobile coverage.

We work to keep Keyring Live available at all times, but we don't guarantee it will be uninterrupted or error-free. We may carry out maintenance and improve or change features, and we'll tell you in advance about any change that significantly reduces what your plan includes.

4. Crash alerts and emergencies

Crash alerts are based on sudden movements detected by the tracker. They can be triggered when there's no collision and can be missed when there is one. Keyring Live is not an emergency service and doesn't contact the emergency services. In an emergency, call 999.

5. Plans, prices and billing

• Prices are per vehicle per month, exclude VAT, and are shown on our pricing. We charge VAT at the current rate.
• Billing for each tracker starts on the day we ship it. There's no setup fee.
• We bill monthly in advance, by Direct Debit or card.
• Fleet plan prices are agreed with you in writing.
• We may change our prices by giving you at least 30 days' notice by email. Annual plan prices don't change during the first 12 months.
• If a payment is more than 14 days late, we may suspend your access after telling you by email. We'll restore it once you've paid.

6. Plan length and cancelling

Monthly plans

Monthly plans have no minimum term. You can cancel all or some of your vehicles at any time by giving 30 days' notice by email.

Annual plans

Annual plans have a minimum term of 12 months, paid monthly. If you cancel during the first 12 months, the remaining monthly payments for that period are still due. After 12 months, your plan continues month to month at the same price, and you can cancel with 30 days' notice.

If we end the agreement

We can end the agreement by giving you 30 days' notice, or straight away if you seriously break these terms and don't put it right within 14 days of us asking, or if your business becomes insolvent.

7. Trackers

• Trackers and their SIM cards remain our property. They're on loan to you for as long as you're a customer.
• You fit the trackers yourself, in each vehicle's diagnostic (OBD) port. Fit them so they don't get in the way of the driver or the pedals, and follow the guidance we send with them.
• Use the trackers and SIM cards only with Keyring Live, and don't open, modify or move the SIM cards to other devices.
• If a tracker stops working through normal use, tell us and we'll replace it free of charge.
• Trackers that are lost, stolen or damaged other than through normal use are charged at £50 each.

8. Returning trackers

Return the trackers within 30 days of your plan ending. We'll charge £50 for each tracker not returned within 30 days.

9. Your responsibilities

• Use Keyring Live only to track vehicles your business owns, leases or is otherwise entitled to track.
• Comply with data protection law, including telling drivers about the tracking before it starts, having a lawful reason for it, and avoiding tracking people's private lives without good reason. Our guide to tracking your drivers explains what's expected.
• Keep sign-in details secure and only invite people who need access. You're responsible for what happens under your account.
• Don't use Keyring Live to track people covertly or unlawfully, or try to interfere with the service.

10. Your data

The vehicle and driver data collected through Keyring Live belongs to you. You're its controller under UK data protection law, and we're your processor. As your processor, we:

• only process your data to provide Keyring Live and on your instructions
• make sure our staff and suppliers who handle it are bound by confidentiality
• keep it secure, and tell you without undue delay if we become aware of a breach affecting it
• only use the suppliers listed in our privacy policy, and tell you before adding new ones so you can object
• help you respond to drivers' requests and meet your data protection obligations
• delete your fleet data within 30 days of your plan ending
• give you the information you reasonably need to show you're meeting your obligations

We may use anonymised, aggregated information that doesn't identify you, your drivers or your vehicles to run and improve the service.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

Otherwise, we aren't liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the amount you paid us in that period.

We aren't responsible for decisions you make based on information in Keyring Live, such as action taken about a driver, or for losses caused by events outside our reasonable control, such as mobile network outages.

12. Changes to these terms

We may update these terms. We'll email you at least 30 days before a change that affects you takes effect. If you don't agree with it, you can cancel before it takes effect without any minimum-term payments for the remaining period.

13. General

• These terms, our pricing and any written agreement for a Fleet plan make up the whole agreement between us.
• You can't transfer this agreement without our written consent. We may transfer it to another company that takes over Keyring Live, and we'll tell you if we do.
• If any part of these terms is found to be unenforceable, the rest still applies.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated October 2026.